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CRM
Complete Guide to CRM Analytics: Types, Benefits and Metrics
AI’s Powerful Impact on CRM
Cramer Says Salesforce (CRM) Needs a Break Amid Unsustainable Rally
Veeva Stock May Gain on the Launch of GenAI Features in Vault CRM
Transforming Quality Management with GenAI: Precision, Personalization, and Impact
Supercharge Your CRM Data: Strategies to Maximize Client Data for Digital Agencies
Wealth industry veterans launch all-in-one Advisor CRM solution
These Two Tech Tools Wowed Judges, Advisors at XYPN Live
Salesforce's (NYSE:CRM) earnings growth rate lags the 15% CAGR delivered to shareholders
Customer Relationship Management
Complete Guide to CRM Analytics: Types, Benefits and Metrics
What Is a Customer Relationship Management (CRM) System and Why Should You Use One?
The future of CRM: The next evolution in customer relationship management
CRMs For Home Care Agencies: Supporting A Seamless Customer Journey
How To Find Success In Making Connections And Driving Growth
Client-Management Tool Breach Leaked Millions' Data, Suit Says
How to Cultivate Customer-Centric Greenhouse Operations
Talkdesk Simplifies Agent Experience by Embedding Conversational and AI Into CRM and Helpdesk Apps
Google Parent Alphabet Sold 79% of Its Stake in Snowflake and Is Piling Into This Supercharged Artificial Intelligence (AI) Stock Instead
Advyzon teases new ultra-high-net-worth offering
Customer Service
Customer Service: How to Be Nice When They’re Not
How One Entrepreneur Used Customer Service To Disrupt A Traditional Industry
Gen Z Embraces AI for Customer Service, Yet Yearns for Human Touch in Complex Situations, Survey Reveals
Customer Asks Waiter About Mocktails, Internet Shocked by His Reply
71% of Consumers Say Calling Customer Service Is More Stressful Than the Problem Itself, Zingly Report Finds
How to Speak With a Real Person at Best Buy Customer Service
What is customer experience management in the age of agentic AI?
How to Speak With a Real Person at Target Customer Service
Front acquires Idiomatic to bolster AI-driven customer service solutions
Contact Centers
5 Signs a Hosted Contact Center Solution Is the Best Option
How To Improve Contact Center CX Without Buying New Tech
What Is Contact Center as a Service (CCaaS)?
6 Skills Every Contact Center Team Needs to Master
How AI is helping banks humanize their call centers
NUSO Buys T-Metrics to Expand Enterprise Cloud Contact Center Capabilities
Mitel brings AI to its multicloud contact experience offering
CMS to lower importance of ‘call center’ metric in Medicare Advantage star ratings
CRM Software
Top CRM Software for Small Businesses
Complete Guide to CRM Analytics: Types, Benefits and Metrics
Barclays Raises Salesforce Inc (CRM) Price Target to $415 on Strong Q4 Outlook and Agentforce AI Momentum
Erste Group Upgrades Salesforce Inc (CRM) to ‘Buy,’ Bullish on AI-Powered Growth and Market Position
5 Best CRM with Project Management for 2024
Evercore ISI Keeps Their Buy Rating on Salesforce (CRM)
The future of CRM: The next evolution in customer relationship management
New Buy Rating for Salesforce (CRM), the Technology Giant
Booming Personal CRM Market: From USD7.1 Billion in 2018 to a Projected USD37.9 Billion by 2033
Social Media
Social media has complex effects on adolescent well-being, and policymakers must take note
Social Media Use Predicts Physical Health Years Later
Ja Morant's teammate appears to shoot imaginary gun as three-point celebration; social media reacts
Which Countries Are Considering Social Media Bans For Teens?
10 Social Media Planners You Can Start Using Today [FREE]
Australia introduces bill to limit under-16s from using social media with tech companies facing huge fines
The rise of the micro-influencer on social media
LeBron James says he will have a break from social media after citing ‘negative takes’
What is Bluesky? Social media platform tops 20 million users
Big Data
14 Essential Big Data Do’s & Don’ts for 2024
What’s El Capitan? And Other Big Data Center Questions
Data-center reliance on fossil fuels may delay clean-energy transition
Here Are The Stellar Startup Big Data Vendors To Know In 2024
AI’s Fork In The Road, Big Data Or High Quality Data
The 11 next big things in AI and data innovations for 2024
AI and big data tokens surge 131% amid Bitcoin rull run
Innodata (INOD): Powering Big Tech with AI Data Engineering
Sales Force
Stop Trading: Salesforce
Salesforce Plans Layoffs at Acquisition Own in Strategy Shift
Salesforce Own Company Layoffs to Follow Quickly After the Acquisition
Salesforce price target raised to $340 from $290 at TD Cowen
Salesforce: AI will drive $61 billion in online Cyber Week sales
Salesforce: AI to Influence $61 Billion Worth of Cyber Week Sales
Salesforce's stock leads Dow gainers, as Snowflake's earnings provide a boost
Salesforce price target raised to $385 from $330 at Oppenheimer
How Salesforce layoffs at Israeli cloud company it acquired recently signals a major 'shift' in strategy